Privacy Policy
Introduction
Welcome to Maple Leaf Lanes. Your privacy is paramount to us. This Privacy Policy explains how Maple Leaf Lanes ("our site", "this service", "we", "us", or "our") collects, uses, discloses, and protects information about you when you visit our website, utilize our online services, or interact with us in connection with our diverse services, including open bowling, bowling leagues (seasonal & casual), birthday parties & group events, cosmic bowling nights, bowling lessons & coaching, Pro Shop purchases (equipment & accessories), and food & beverage services.
By using our online platform or engaging with our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your personal information and handling it responsibly, in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and where applicable, the General Data Protection Regulation (GDPR).
Information We Collect
We collect various types of information for different purposes to provide and improve our services to you.
Personal Information You Provide to Us
This includes information that can be used to identify you directly or indirectly. You may provide us with personal information when you:
- Register for an account or a bowling league.
- Make a booking for open bowling, parties, or events.
- Sign up for bowling lessons or coaching.
- Make a purchase at our Pro Shop or for food and beverages.
- Subscribe to newsletters or promotional communications.
- Participate in surveys, contests, or promotions.
- Contact us with inquiries or customer service requests.
The types of personal information collected may include:
- Contact Information: Name, email address, phone number, physical address.
- Booking and Event Details: Dates, times, number of guests, specific event requirements, league preferences.
- Payment Information: Details required to process payments (e.g., credit card numbers, billing address) processed through secure third-party payment gateways. We do not store full credit card numbers on our servers.
- Demographic Information: Date of birth (for age-restricted activities or birthday parties), gender.
- Communication Preferences: Your preferences for receiving marketing communications from us.
Information Collected Automatically
When you access or use our online platform, we may automatically collect certain information about your device and usage, which may include:
- Log Data: Your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Device Information: Type of device, unique device identifiers, mobile network information.
- Usage Data: Information about how you interact with our website, such as clicks, scrolling, and time spent on pages.
This information is primarily used for analytical purposes to improve our website's functionality and user experience.
How We Use Your Information
We use the collected information for various purposes, primarily to operate our business and provide you with our services, including:
- Service Provision: To process your bookings, manage league registrations, facilitate event planning, provide bowling lessons, process Pro Shop and food/beverage orders, and fulfill our contractual obligations.
- Communication: To send you confirmations, updates, administrative messages, and respond to your inquiries.
- Personalization: To tailor your experience on our site and recommend services or products relevant to your interests.
- Marketing & Promotions: To send you newsletters, special offers, promotions, or information about upcoming events and services at Maple Leaf Lanes, where you have consented to receive such communications or it is permitted by law.
- Improvements: To analyze website usage and trends, improve our services, develop new features, and enhance security.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights or the rights of others.
Legal Basis for Processing Personal Information
For individuals residing in the European Economic Area (EEA) or where GDPR applies, we rely on the following legal bases for processing your personal information:
- Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party (e.g., fulfilling your booking or league registration).
- Consent: You have given explicit consent for specific processing purposes (e.g., receiving marketing communications). You have the right to withdraw your consent at any time.
- Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where permitted).
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax and accounting requirements).
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, website hosting, analytics providers, email service providers). These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction involving Maple Leaf Lanes. Your information may be transferred as part of the assets.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
The security of your personal information is important to us. We implement reasonable administrative, technical, and physical safeguards to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your personal information, we will securely delete or anonymize it.
The retention period for various types of personal information may vary depending on the nature of the information and the purposes for which it was collected.
Your Data Protection Rights
Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to our processing of your personal information under certain circumstances (e.g., for direct marketing purposes).
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly if you are in the EEA, concerning our collection and use of your personal information.
To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.
Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your experience, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole.
Cookies are small data files placed on your device. We use:
- Essential Cookies: Necessary for the website to function properly (e.g., session management, security).
- Analytical/Performance Cookies: To understand how visitors interact with our website by collecting and reporting information anonymously.
- Functionality Cookies: To remember your preferences and choices (e.g., language or region).
- Marketing/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. For more information on how to manage cookies, please refer to your browser's help settings.
Children's Privacy
Our services are generally not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we take steps to remove that information from our servers.
For services such as birthday parties, while we may collect information about a child (e.g., name, age for party planning), this is always provided by and managed through the parent or legal guardian.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of our online platform or services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your data protection rights, please contact us by postal mail at:
Maple Leaf Lanes
185 Danforth Avenue
Toronto, Ontario
M4K 1N2
Canada